Frequently Asked Questions

Home  /  FAQ

What does Jolly Christmas sell?

Christmas decorations, lights, indoor and outdoor decor, Christmas outfits, kitchen and dining pieces, and gifts for the whole family.

Our products ship from warehouses in the United States.

Email us at support@jollychristmas.com. You can also find our details on the Contact page.

Have a look at our Christmas Gift Guide, with gift ideas by budget and by person.

How do I place an order?

Add the items you want to your cart, go to checkout, enter your email and shipping address, and pay by card. You will get an order confirmation email right away.

Orders are processed within 1–3 business days. After that, delivery usually takes 3–5 business days, so about 4–8 business days in total. See our Shipping Policy.

Shipping is free on all orders. The shipping cost is always shown at checkout before you pay.

Not at the moment. We currently ship to addresses in the United States only.

We will post the last order date for Christmas delivery on our Shipping Policy page soon. Until then, we recommend ordering as early as possible.

Once your order has shipped, you will receive an email with your tracking information. You can also check your order status anytime in My Account.

Contact us right away at support@jollychristmas.com. We can only change the address before the order has been shipped.

What is your return policy?

All products are backed by a 30-day money-back guarantee. If you are not happy with your purchase, contact us within 30 days of receiving your order. Please contact us first before sending anything back.

Yes, within 12 hours of purchase, as long as the order has not been shipped yet. Email support@jollychristmas.com as soon as possible.

Contact us. You get a full refund if your order does not arrive, or does not arrive within the guaranteed delivery time, and a full or partial refund if the item is not as described. Read our Refunds & Returns Policy.

Return shipping costs are paid by the customer unless otherwise agreed.

What payment methods do you accept?

We accept all major credit and debit cards.

Yes. Payments are processed securely by Stripe, and we never see or store your full card number.

All prices are in US dollars (USD).

Your card is charged when you place your order.

If you have a coupon code, enter it at checkout before you pay.

Do I need an account to order?

An account is created for you automatically at checkout using your email address. We will email you a link to set your password, so you can track orders and check out faster next time.

Log in to My Account to update your addresses, password and account details.

Use the “Lost your password?” link on the My Account login page and we will email you a reset link.

Use the unsubscribe link at the bottom of any newsletter email.

We only use your data to process your order and run the store. Read our Privacy Policy, and change your cookie choices on the Opt-out preferences page.

Still have questions?

Our team is happy to help. Send us an email and we will get back to you.

Free US Shipping

Fast delivery from US warehouses.

Secure Checkout

Pay safely with all major credit cards.

30-Day Money-Back

Not happy? Contact us within 30 days.

Wrapped Christmas gifts with ribbons

Subscribe to our newsletter

Get 13.14% Off Your First Order

Join the Jolly Christmas List for gift ideas, decorating tips and new arrivals, and use code JOLLY1314 for 13.14% off your first order.