At Jolly Christmas, we want you to shop with confidence. Below you’ll find everything you need to know about order cancellations, refunds, returns, and how to contact us if you need help.
Order Cancellation
You may cancel your order at any time within 12 hours of purchase, as long as it has not yet been shipped.
If your order has already been processed or shipped, it can no longer be canceled.
To request a cancellation, please contact us as soon as possible at support@jollychristmas.com.
Refunds
Your satisfaction is our top priority. We offer the following refund guarantees:
- Full refund if you do not receive your order
- Full refund if your order does not arrive within the guaranteed delivery time (up to 5 business days, excluding 1–3 business days processing time)
- Full or partial refund if the item you receive is not as described
Important Refund Conditions
Please note that refunds cannot be issued in the following cases:
- Incorrect shipping details provided by the customer
- Delivery delays caused by external factors beyond our control, such as customs delays or natural events
Returns & Money-Back Guarantee
All Jolly Christmas products are backed by a 30-day money-back guarantee. If you are not satisfied with your purchase, you may request a return or refund within 30 days of receiving your order.
We are committed to making things right. If there is an issue with your order, simply contact us and we will help you find the best solution — whether that’s a replacement or a refund.
Please note:
- Customers are responsible for return shipping costs unless otherwise agreed
- Items must not be returned without prior authorization — please contact us first before sending anything back
How to Contact Us
If you need help with a return, refund, or cancellation, please reach out to our support team:
We’re always happy to help and make sure you have the best possible experience with Jolly Christmas.